Intercom Academy

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Master conversational relationships with deep-dive courses in Support and Engage from Intercom experts.

Get started with Fin AI Agent

Get started with Fin AI Agent

Learn how to resolve 50% of your support questions with our AI agent.

Automation

Learn how to automate repetitive tasks in Intercom

Set up Intercom for your business

Set up Intercom for your business

Everything you need to know to install Intercom and get started.

Moving to Intercom

Moving to Intercom

What you should know before making the switch to Intercom from another tool.

Support Collection

Support Collection

All our Support courses in one place. Everything you need to know from front-line support, to managing teams or designing the ideal customer support experience.

Intercom Community

Intercom Community

Join over 10,000 customer members in the Intercom Community where you can ask questions, connect with experts, and find upcoming events.

Help customers in context with self serve support

Help customers in context with self serve support

Give your customers the clarity and confidence they need to support themselves in your product today, and build their trust to self serve issues that need a speedy answer.

Get ahead of known issues with proactive support

Get ahead of known issues with proactive support

Improve your customer experience while reducing your inbound volume, by getting ahead of known issues before they reach your team.

For Support teams: Provide a great customer support experience

For Support teams: Provide a great customer support experience

Master the Intercom Inbox to deliver world class support to customers.

Be personal and efficient with human support

Be personal and efficient with human support

Build a speedy customer experience that is based on providing a personal, authentic and genuinely helpful response with every interaction.

Change the conversation around support as a cost center

Change the conversation around support as a cost center

Explore recent industry trends to identify a framework that'll help you bridge the gap between what your customers want and what your team can deliver.

Forwarding emails to Intercom

Forwarding emails to Intercom

Learn how to forward your emails to your Intercom inbox.

Workflows (intro)

Workflows (intro)

Get started with automations in Intercom.

Get to know Series

Get to know Series

Learn how to use series to create targeted, cohesive messaging campaigns.

Workflows (advanced)

Workflows (advanced)

Learn how to build powerful automations in Intercom.

Creating macros in the inbox

Creating macros in the inbox

Learn how to create macros for your team to use in the inbox.

For team managers: Build an effective support team in Intercom

For team managers: Build an effective support team in Intercom

Create an efficient team that provides personal support at scale.

Getting to know the Intercom Inbox

Getting to know the Intercom Inbox

Get to know the inbox so you can focus on resolving conversations.

An intro to Intercom for support agents

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Supporting customers in the Inbox

Learn how to use the inbox to respond to conversations efficiently.

Getting to know the Intercom Inbox

Getting to know the Intercom Inbox

Get to know the inbox so you can focus on resolving conversations.

An intro to Intercom for support agents

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Supporting customers in the Inbox

Learn how to use the inbox to respond to conversations efficiently.

Getting to know the Intercom Inbox

Getting to know the Intercom Inbox

Get to know the inbox so you can focus on resolving conversations.

An intro to Intercom for support agents

An intro to Intercom for support agents

A quick guide for support agents joining or starting a customer service team in Intercom.

Supporting customers in the Inbox

Supporting customers in the Inbox

Learn how to use the inbox to respond to conversations efficiently.