- Your first line of defense - Proactive Support
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What to expect
- Engage with customers at the right time
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Identify which support opportunities to tackle with proactive messaging
- Trigger messages based on user behavior
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Right message, right channel, right time
- Recap
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Recap
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What's next?
Get ahead of known issues with proactive support
Improve your customer experience while reducing your inbound volume, by getting ahead of known issues before they reach your team.
In this course, we'll:
- Discuss how to identify which support opportunities to tackle.
- Share ideas for proactive messaging that will improve your customer experience while reducing your inbound volume.
- Identify when and how to sequence your messaging without overwhelming your customers.
This course forms part of the prep material for the Intercom Certification 'Design and implement a conversational framework for Support teams'. Register for the exam and earn your certificate here. Best of luck!
