- Why complex conversations require a human touch
-
What to expect
- Build efficiency into your support workflows
-
Supercharge your team efficiency with automation and apps
- Measuring your human support experience
-
Measuring team performance and operational efficiencies
- Recap
-
Recap
-
What's next?
Be personal and efficient with human support
Build a speedy customer experience that is based on providing a personal, authentic and genuinely helpful response with every interaction.
In this course, we'll:
- Show you how you can gain team efficiencies by optimizing your workflows and automations.
- Look at how to give your team the full context behind customer queries and ability take actions without the need to constantly switch tabs.
This course forms part of the prep material for the Intercom Certification 'Design and implement a conversational framework for Support teams'. Register for the exam and earn your certificate here. Best of luck!
