- Why empowering customers to self serve matters
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Overview
- Help customers in context with self serve support
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Create help content that delivers real value
- Power up your self serve with bots
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Supercharge your support with bots
- Recap
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Recap
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What's next?
Help customers in context with self serve support
Give your customers the clarity and confidence they need to support themselves in your product today, and build their trust to self serve issues that need a speedy answer.
In this course, we'll:
- Discuss how to create, and build a self-serve experience that empowers your customer.
- Uncover how bots can supercharge your support saving time for both your customers and your team.
- Help you free up your team's time to handle those conversation that need a human touch.
This course forms part of the prep material for the Intercom Certification 'Design and implement a conversational framework for Support teams'. Register for the exam and earn your certificate here. Best of luck!
