- Provide a support experience that’s efficient and scalable
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The need for conversational support
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Predict the future of support to meet rising customer expectations
- Make your support a value lever for your business
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Change the conversation about support as a cost center
- Bring your stakeholders on board
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Identify shared common goals with your stakeholders
- Recap
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Recap
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What's next?
Change the conversation around support as a cost center
Explore recent industry trends to identify a framework that'll help you bridge the gap between what your customers want and what your team can deliver.
In this course, we'll:
- Explore recent industry trends to predict the future of support and meet rising customer expectations.
- Discuss how you can change the conversation around support as a cost center to become a value lever for your business.
- Identify shared common goals so that you can partner with key business stakeholders.
This course forms part of the prep material for the Intercom Certification 'Design and implement a conversational framework for Support teams'. Register for the exam and earn your certificate here. Best of luck!
